Upcoming Legal Seminar: Customer Experience – Turning Customer Service to Business Excellence
Organized by: Philippos Aristotelous
In collaboration with: European Legal Training Centre (ELTC)
Trainer: Philippos Aristotelous
Overview
This full-day, HRDA-approved training is designed for lawyers and other legal professionals who wish to enhance their client experience and strengthen long-term relationships. Through practical exercises, interactive sessions, and real-case discussions, participants will learn how to align client service excellence with professional values, communication culture, and strategic vision.
Date: 28 November 2025
Location: Stratigou Papagou 11, Limassol, Cyprus
Duration: 8 hours (09:00 – 17:00)
Participation Cost: €140
Purpose and Rationale
The increasing competition within the legal and professional services sector, combined with evolving client expectations and regulatory demands, has created a need for lawyers to transform the way they deliver service. Building a client-centric culture is now a strategic requirement, not a soft skill. Legal professionals must focus on communication, empathy, and proactive engagement to achieve client loyalty and satisfaction.
This program equips participants with practical skills and methods for managing client relationships, handling complaints effectively, and embedding professionalism and trust into every client interaction.
Training Aim
To strengthen the knowledge, skills, and professional attitudes of lawyers and legal professionals in providing superior client service through empathy, professionalism, and effective communication — turning everyday client contact into long-term, trust-based relationships that drive business growth and professional credibility.
Learning Objectives
Knowledge
- Understand the key components of successful client service within the legal profession.
- Differentiate between client service and client experience.
- Identify the factors that define and influence client satisfaction in legal practice.
Skills
- Identify client needs and align them effectively with the firm’s services.
- Handle client complaints constructively and convert them into opportunities for improvement.
- Use empathy, communication, and critical thinking to strengthen client engagement.
Attitudes / Behaviour
- Adopt a proactive and ambassadorial mindset aligned with professional ethics and firm values.
- Demonstrate discipline, integrity, and professionalism in all client interactions.
- Develop a long-term relationship approach that enhances client trust and loyalty.
Detailed Workshop Modules & Training Schedule
| Module Title | Content Summary | Trainer | Time | Training Method | Duration | Practical Component |
|---|---|---|---|---|---|---|
| Welcoming & Orientation | Introductions, overview of seminar objectives, and participant engagement. | Philippos Aristotelous | 09:00 – 09:15 | Face-to-face training | 00:15 | Yes |
| Customer Service Fundamentals | Understanding client needs, service language, and key elements of effective client communication. | Philippos Aristotelous | 09:15 – 10:30 | Face-to-face training | 01:15 | Yes |
| Company Vision and Values | Exploring how professional values and firm culture influence client experience and satisfaction. | Philippos Aristotelous | 10:30 – 11:30 | Face-to-face training | 01:00 | Yes |
| Coffee Break | Break | 11:30 – 11:45 | Face-to-face training | 00:15 | No | |
| Handling Client Complaints and Requests | Techniques for managing complaints, responding to difficult clients, and turning challenges into opportunities. | Philippos Aristotelous | 11:45 – 13:15 | Face-to-face training | 01:30 | Yes |
| Deploying Soft Skills to Enhance Client Experience | Applying empathy, listening, and rapport-building to improve the client journey. | Philippos Aristotelous | 13:15 – 14:15 | Face-to-face training | 01:00 | Yes |
| Lunch Break | Break | 14:15 – 15:00 | Face-to-face training | 00:45 | No | |
| Communication Tips | Developing personalised communication and techniques for building trust and reducing tension. | Philippos Aristotelous | 15:00 – 16:00 | Face-to-face training | 01:00 | Yes |
| Creativity and Client Satisfaction | Exploring innovative ways to improve client satisfaction and enhance service quality. | Philippos Aristotelous | 16:00 – 17:00 | Face-to-face training | 01:00 | Yes |
Total duration: 08:00
Target Audience
- Partners, managers, lawyers, administrators and other staff
Certification
Participants who complete the full-day session receive an HRDA-recognized Certificate of Attendance, valid for professional development and CBA CPD compliance.
Language
English (Teaching) | Materials: English
Duration & Format
Total Duration: 8 hours
Format: In-person interactive workshop including role plays, group discussions, and practical exercises.
Participants
20 maximum
Participation Cost
€140
Contact
For participation and further details:
Email: info@philarist.com
Website: www.philarist.com