Warning: Product placement follows!
Many law firms, professional firms, and corporations are struggling with finding employees and engaging them today – it is an employees’ market. High employee turnover affects customer service by causing fragmentation of information and frequent disruption of frontline connection.
Here it goes – my two-day (7-hour net) ‘Good to Marvellous’ workshop addresses both aims at once – two birds with one stone! – by helping employees become more engaged and motivated and at the same time becoming aware of fundamental realities and tips for delivering impeccable customer service.
Here is the basic premise:
When the Individual is properly aligned, engaged and integrated within the Culture through effective Collaboration, Client Satisfaction can be guaranteed.
Here is the schedule of the workshop:
Day 1
14:30-16:30 Part A – The Individual
16:30-16:45 Coffee Break
16:45-17:45 Part B – The Culture
Day 2
09:00-11:30 Part C – The Power of Collaboration
11:30-11:45 Coffee Break
11:45-13:15 Part D – Ensuring Client Satisfaction
13:15-13:30 Closing / Certificates / Celebrations
The workshop is becoming very popular for law firms, professional services firms, and other companies for a very simple reason:
It aims at achieving three fundamental objectives in one go:
- Fortifying the individual and helping them acquire a growth mindset.
- Helping build a robust culture through proper values discovery, unpacking and alignment.
- Connecting the empowered individual and the robust culture with the customer – leading to the delivery of an impeccable customer service experience.
The above objectives are met by carrying out inspiring and stimulating team-building activities, games, meaningful conversations, interactions, and discussions that leave a vivid imprint and a wonderful memory.
In terms of cost, depending on the number of participants, the program can be significantly sponsored by the Human Resources Development Authority (HRDA).
It is therefore a win-win proposition for individuals, managers, and leaders alike!
Moreover, as a bonus, participants can also get a signed copy of the 2nd Edition of my book The MARVEL of Happiness that – believe it or not – can be used as the guide for delving deeper into the various concepts and themes to be explored in the course.
The premise is very simple:
Happy Employees + Happy Employer = Happy Customers.
What more do you want?
Dear employers, leaders, and HR managers – Get in touch with me for more information!
Philippos Aristotelous
Check out my website for more information and testimonials: https://philarist.com/workshops/
Check out my book that serves as the guide for the workshop: https://philarist.com/the-marvel-of-happiness/